How to prepare for your cleaners arrival and what to expect on your First Cleaning

1. The best way to prepare for your cleaners is to begin by decluttering your space and clearing your kitchen sink of dirty dishes (dishwashing can be selected as an add on). This helps your cleaners to access surfaces and spaces that will be dusted and disinfected. 

2. Your cleaners will arrive within a designated time window. You will receive a text message notifying you that your cleaners are on the way and another text when they arrive. Please let us know if you don’t plan to be home during your scheduled cleaning. Contact free appointments are common and can be arranged during your booking process by providing us instructions in the cleaners’ notes.

3. Your first cleaning will take longer than subsequent cleans and costs more due to the extra time, effort, and use of cleaning agents.

4. Your cleaner will arrive fully equipped with cleaning supplies.

5. You’re welcome to do a final walk through with the cleaner to ensure all areas have been covered.

6. Sit back and relax and enjoy the comforts of a freshly cleaned home.

What if I don’t have parking available for the cleaners?

We require parking to be provided for our cleaners. If you live in an area where parking is difficult, please make arrangements for parking within less than 300 feet from your property. If our cleaners are unable to locate parking within 20 minutes of searching, a cancellation fee be will be charged.

Our Standard Cleaning Policy

In order to provide excellent service to all our clients, we will determine how many cleaners we will send to your home according to the square footage and any add-on extras purchased. We estimate all our jobs to last about 3 hours. If your home is heavily soiled and we cannot finish the job within 3 hours, we will work up to a maximum of 4 hours.

If upon our arrival, you are not prepared for our service at the scheduled arrival time, we will be unable to fulfill the Unsatisfied Customer Agreement Policy, i.e. furnishings remaining in an unfurnished move out clean.

Will I get the same cleaner each service?

We do our best to keep you with the same cleaner each time. However, there may be occasions where your regular cleaner is unavailable. In these circumstances we will notify you promptly of the change.

What about pets?

Pets are great and we love them. We just ask that high energy pets are either crated or moved to another room to allow our cleaners to work efficiently.

What We Don’t Clean

We do not clean up human feces or bodily waste such as blood or urine spots, with the exception of the small area in and around a toilet. We do not clean mice or rat feces and urine. We do not clean exterior windows, uncovered patios, uncovered decks, and carports. We will not clean homes that are excessively soiled or contains such excessive clutter that inhibits us from proper cleaning within our Standard Cleaning Policy.

What if I’m not happy with my service?

If you are not satisfied with your service, please contact us within 24 hours of the completion of your cleaning. We will schedule a cleaner to come back out at our soonest availability to re-clean your home at no extra charge. If you are unable to accommodate us to come back for a reclean, you may receive a partial refund in the amount of $50.

If upon our arrival, you are not prepared for our service at the scheduled arrival time, we will be unable to fulfill the Unsatisfied Customer Agreement Policy, i.e. furnishings remaining in an unfurnished move out clean.

How do I reschedule or cancel my service?

At one point or another, one of us is going to need to reschedule a cleaning. Communication is key. Call, text, or email as soon as you know there is a conflict and we’ll do our best to reschedule your cleaning at the next earliest convenience. We will do the same. As long as we have a 24 hour notice there will be no $50 cancellation charge. Same day cancellation fees cover the cleaner’s loss of wages and an administrative fee.